RESUME

Keith LaFace

📍 Needham, MA | ✉ keith@keithlaface.com | 🔗 linkedin.com/in/keithlaface

Executive Summary

Dynamic and results-oriented leader adept at bridging technical expertise with strategic decision-making to enhance efficiency and community engagement. Recognized for cultivating strong relationships across industries, with a passion for problem-solving and advocacy.

Versatile IT professional with extensive experience in system administration, security compliance, inventory control, and user support across Windows, Mac, and Linux environments. Skilled in optimizing IT operations, bridging the gap between technology and leadership, and implementing cost-effective solutions.

Professional Experience

Dana-Farber Cancer Institute – Boston, MA (2000-2025)

Recognized with multiple Extraordinary Performance Awards for outstanding contributions to IT and infrastructure improvements.

Data Science – Sr. Systems Administrator II (2011–Present)

• Built and maintained an inventory control, patch management, and security system, cutting costs by 50% with PowerShell, Ansible, and ITSM tools.
• Automated and scheduled hardware/software upgrades using JAMF, Pulseway, and native Windows/Mac management tools.
• Optimized Windows Remote Desktop environments (Windows Server, Active Directory, GPO, IIS).
• Improved team collaboration with Slack, Microsoft Teams, and Confluence.
• Expanded user support from 40 to 350, automating provisioning and ITSM workflows.
• Managed and developed websites for the Department of Data Science (Apache, WordPress, Markdown, HTML).
• Implemented cloud solutions with Azure and GCP for secure storage and data processing.
• Provided technical support for statistical computing tools, including RStudio, SAS, MATLAB, Mathcad, Stata, Cytel Xact, nQuery, SEER*Stat, and GraphPad Prism.
• Managed VPN and network security, including Cisco AnyConnect, OpenVPN, CrowdStrike, and ITSM ticketing.

Manager of User Services – Biostatistical Science and Computational Biology (2005–2011)

• Deployed a Windows Deployment Services (WDS) and SCCM system.
• Automated user onboarding with Active Directory and Microsoft Project, reducing setup time by 60%.
• Integrated macOS and Linux environments into enterprise IT while ensuring security compliance.
• Managed hardware/software procurement, optimizing licensing costs.

Application Programmer/Analyst – Biostatistical Science (2000–2005)

• Designed a Windows Domain environment with Active Directory and Group Policy Management.
• Automated IT policies with PowerShell and VB Script.
• Maintained Solaris Unix systems for research teams.
• Expanded HPC and Linux cluster integration for data-intensive workflows.

Technical Skills

• Operating Systems: Windows Server/Client, macOS, Linux (Debian/RHEL), Chrome OS, Unix (Solaris), iOS
• Networking & Security: Cisco, Meraki, Zero Trust, VPN, CrowdStrike, ITSM solutions, Cloudflare, Bind9, Google Cloud DNS, Azure DNS
• Cloud & Virtualization: Azure, AWS, GCP, VMware, VirtualBox, Google Workspace, Dropbox
• DevOps & Automation: Docker, Git, PowerShell, Bash, VB Script, Ansible
• Enterprise IT & SaaS: ServiceNow, Zendesk, ITSM tools, Microsoft Intune, JAMF, Okta, Azure AD
• BI & Data Analytics: Tableau, Power BI, Google Analytics, Snowflake, Smartsheet Live Data Connector, SQL (PostgreSQL, MySQL, SQL Server)
• Web & Development: LAMP, Apache, WordPress, Markdown, HTML, XQuartz, VcXsrv, cPanel, Plesk, WHM, DirectAdmin, Nginx
• Statistical & Scientific Computing: RStudio, SAS, MATLAB, Stata, SEERStat, GraphPad Prism, Mathcad
• System Deployment & Management: SCCM (Microsoft Endpoint Configuration Manager), Windows Deployment Services (WDS)
• File Transfer & Protocols: Proficient in multiple SFTP GUI clients (including FileZilla) and command-line SFTP/FTP tools (including rclone)

Community & Civic Involvement

Volunteer and leadership roles with the Town of Needham Human Rights Committee (co-chair), Community Preservation Committee, Citizens for Needham Schools (Board member, education advocacy), Exchange Club of Needham (service organization), and Director of Technology for The Needham Observer (local nonprofit news outlet), as well as an elected Representative Town Meeting member.